Return & Refund Policy

Last updated: October 8, 2026

At MELLOWRY, we want you to love your cozy essentials. If something isn't right with your order, we're here to help.

30-Day Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, your item must be:

• Unused, unworn, and unwashed

• In its original condition, with any original tags or packaging

• Accompanied by proof of purchase

To request a return, please contact us through our store's Contact page with your order number and the reason for your return.

Please do not send items back without receiving return instructions from us first. We will provide the appropriate return address after reviewing your request.

Change-of-Mind Returns

If you change your mind or order the wrong color, you may request a return within the 30-day window, provided the item meets our return conditions.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if any, are generally nonrefundable.

We recommend using a tracked shipping service, as we cannot guarantee receipt of packages sent without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue.

We will review the situation and provide an appropriate resolution, such as a replacement or refund, at no additional cost to you.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for processing, plus any additional time your bank or payment provider requires.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.

Exchanges

If you would like a different color, please contact us to discuss the available options.

The simplest way to exchange an eligible item may be to return the original item and place a new order.

Items That Cannot Be Returned

For change-of-mind returns, we generally cannot accept items that have been worn, washed, altered, or damaged after delivery.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has entered processing or fulfillment.

Questions?

If you have questions about a return, refund, or your order, please reach out through the Contact page on our website.

We are happy to help.